When Evan and I went in to the Skechers store to buy his crazy, flashy shoes, I was drawn to the wall of Skechers Bobs. They look really similar to Toms, also gives shoes to kids in need and were about $10 cheaper than Toms. I wasn’t sure what the story was with Bobs vs Toms, though. It left me wondering “Bobs or Toms…what is the diffrence?”
The shoe salesperson was standing next to me & I said “You know, these are really cute but I could never buy them because they are such a blatant rip off of Toms.” She said “Oh no…that’s not right. You see, Skechers bought Toms but since they’re so big, they started a similar line for their stores called Bobs.” I said “So they’re the same company?” She said “Yep!” Hmmm….so the same company instead of Bobs copying Toms? That made me feel better.
At that moment…I should have listened to the little voice in my head that said “Really? Are you sure?” but I didn’t. It never entered my head to think she was lying to me. So I bought them. They were cute & comfy and I was happy.
I read this tweet:
Bobs Vs Toms…the real story
I started to answer back with the salesperson’s story & then I thought…I better google that too make sure before I act like I know. After googling, I knew I had been “had”. I was NOT happy. I didn’t like my cute little red canvas shoes any more. I know that many have a derogatory view of sales people but I don’t. I’ve worked in sales for years and you do NOT have to lie to make a sale. You just don’t.
So yesterday we went back to the Skechers store to switch Evan’s shoes for a larger size. I also took in my pair of Bobs. I told the manager my story and asked for my money back. He was NOT happy with me. He basically used the “We didn’t rip off Toms, if that were the case everything in fashion is a rip off. Oh and we’ve given more shoes to charity than Toms.” I calmly said “While that may be true, your employee lied to me to make a sale. That is not cool.” Whether she lied or was mis-informed …I don’t know. What I do know is people who work in retail should make sure they have their story straight or say “I don’t know”.
Since I didn’t have my receipt, I now have a store credit. It’s not the best case scenario but it works for me. Now I will go buy my pair of Toms which I should have purchased in the first place.